Separate irrigation meters, pool fills, outdoor watering from hoses or sprinklers left on.
When signed into your account, click on the "Contact Preferences" tab. Then unselect "Email reminders" or any singular reminder you would not like to receive an email for.
Yes. A $25 fee will be assessed for any returned payment.
Yes. If your services are disconnected, payment must be made before 4:00 PM and our office must be notified by 4:00 PM to restore service the same day.
Yes. A reconnection fee of $25.00 will be applied to your next bill.
No. If you break the lock or turn the service on yourself, a $100.00 tampering fee will be applied to your account.
Yes. If your location has both water and sanitation service, you will be charged a refundable deposit of $100.00 and a $25.00 service connection fee.
If you have only water or only sanitation service, you will be charged a $50.00 refundable deposit and a $25.00 service connection fee. All applicable fees will appear on your first bill.
No. However, please ensure that all faucets and spigots inside and outside the home are turned OFF on the day service begins.
Yes. If you are within Smyrna jurisdiction, city ordinance requires an active sanitation service.
Go to the Online Services Payment home page and click Login/Register, then Forgot Password? Enter your account email and click Recover Password.
Check your email for instructions and click the Reset My Password link.
Enter your email, choose a new password, confirm it, and click Submit New Password.
Go to the Online Services Payment home page and click Login/Register, then Forgot Password? Enter your account email and click Recover Password.
Check your email for instructions and click the Reset My Password link.
Enter your email, choose a new password, confirm it, and click Submit New Password.
Log in to your account, go to Notification Preferences or Account Settings, and opt in to receive email reminders for bills and payments.
Visit the payment portal and select Guest Payment. You will need your account number and customer ID number along with your payment information to complete a one-time payment without logging in.
Log in to your account, go to Scheduled Payments, select the payment you wish to cancel, and confirm the cancellation before the payment date.
Log in to your online account, go to Payment Settings or Auto Draft, and select Cancel Auto Draft. Be sure to save or confirm your changes.
After logging in, navigate to Payment Methods or Auto Draft Settings, update your credit card information, and save the changes to ensure future payments process correctly.
No. The City only is only responsible for the water system up to the meter (“street side”). If you cannot locate the leak, we recommend contacting a licensed plumber to perform a leak detection test.
The City is responsible for repairs from the water main to the meter. Any leaks on the customer’s side of the meter, including the water line leading into the home, are the customer’s responsibility. Customers should contact a licensed plumber for repairs on their side of the line.
Unintentional water leaks on the customer’s side of the meter that cause unusually high bills. This includes broken or damaged pipes, plumbing fixtures, or pool repairs.
Submit the leak adjustment form (available online or at the Water Department) within 90 days of identifying and repairing the leak, along with documentation of the repair (e.g., plumber’s invoice).
Only once per calendar year per account. If the leak affects two consecutive months, both may be considered.
Customers receiving an adjustment may be granted an extended payment period for leak-related bills, at the City’s discretion.
The City of Smyrna reviews all requests and makes the final determination. Reviews typically take 7–10 business days.
E Check payments cannot be canceled once submitted. The payment will process normally, usually within 3–5 business days.
If you need to reconnect your service, you will need to submit a separate payment for at least the past-due balance using a credit card or cash.
If you want to cancel the e Check, you must contact your bank directly. Please note: if the payment is returned, a $25.00 fee will be applied to your account.
Billing statements and charges are generated after a full month of service. You will be able to view your bill once your first billing cycle is complete.
A late fee of 10% of your current bill amount will be applied if your payment is received after the due date.
A 5 business day grace period is allowed after the due date to avoid a late fee. If your payment is received after the 5 day grace period, the late fee cannot be removed.